Orders are shipped within three days of purchase. We offer free standard shipping for domestic orders over $100 and ship using USPS or UPS. We also offer Priority and Express shipping options. Shipping rates are the actual cost of shipment. Once your order has shipped, you will receive an email with your tracking number.
We want you to be thrilled with your purchase! If for any reason you are not completely satisfied, you may return any unworn and undamaged jewelry within 7 days for a refund.
Please note that shipping costs for returns are non-refundable. Unfortunately, we cannot accept returns on final sale items, gift cards, customized, worn, altered, or resized items, items purchased from a retailer other than www.lonipaul.com, and wholesale orders.
Please contact us at firstname.lastname@example.org for a Return Authorization. Once we’ve received and inspected your return, we'll notify you about the status of your refund. If approved, you’ll be automatically refunded on your original payment method. It is rare, but we reserve the right to charge a 10% restocking fee for returned items.
You can always contact us for any return or exchange question at email@example.com
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We want you to be thrilled with your purchase so please contact us to make other exchange arrangements.
DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.
We stand behind our jewelry designs, but jewelry can be delicate, and we are here to help if something goes wrong. Please contact us immediately to discuss your repair.